When you're invited to NetNada — as a team member joining your organisation, or as an advisor connecting to a client — the invitation email contains a secure link that ties your new account to the right workspace. Most invitations work first time, but when one doesn't, the fix is usually quick. This article walks through the common problems for both the person accepting the invitation and the admin who sent it.

In this article, you'll learn how to:

• Get a new link when your invitation has expired
• Sign in when an invitation has already been accepted
• Fix links that aren't recognised or point to the wrong organisation
• Choose the right workspace when accepting an advisor invitation
• Resolve problems when generating invitation links as an admin

Fix an expired invitation

Invitation links are valid for a limited time as a security measure. If the page tells you the invitation has expired, the link can't be revived — you need a new one.

Handle an already-accepted invitation

If the page says the invitation has already been used, someone — probably you — has already accepted it. Each invitation works once. Simply go to the NetNada sign-in page and sign in with the email address the invitation was sent to. If you can't remember setting a password, use the password reset option on the sign-in page.

If you're certain you never accepted it, contact the admin who invited you — they can check who joined and send you a fresh invitation if needed.

Fix a link that isn't recognised

If the page says the invitation is not valid, the link itself is usually the culprit. Email programs sometimes wrap long links across two lines, so clicking only carries part of it through.

• Copy the full link — select the entire link in the email, copy it, and paste it into your browser's address bar rather than clicking it
• Check for truncation — make sure nothing was cut off at the end and no spaces crept in when pasting
• Ask for a resend — if the link still isn't recognised, the invitation may have been withdrawn; ask the admin to send a new one

Fix an invitation meant for a different organisation

If you open an invitation and the page shows an organisation you don't recognise — or you're signed in to a different account than the one invited — there are two clean fixes:

• Ask for a new invitation to the correct email — if the invitation went to the wrong address (for example, a personal address instead of your work one), ask the admin to reissue it to the right email
• Sign out first, then open the link — if you have multiple accounts, sign out of NetNada before clicking the invitation link so you can accept it with the intended account

Accepting an advisor invitation

Advisor invitations work slightly differently from team invitations, because an advisor relationship connects two organisations. Depending on the direction of the invitation, you may be asked to make a choice before accepting:

• If a client invited you as their advisor — sign in (or register), accept, and the client appears in your advisor panel
• If an advisor requested access to your data — you'll be asked which of your workspaces to grant them access to; if you manage several, pick carefully, as the advisor will see that workspace's data
• You'll return to the invitation after signing in — the page brings you back to complete the acceptance, so don't worry if you're briefly redirected to sign in first

For admins: when generating a link fails

If you're the one sending invitations and the link fails to generate or send:

FAQ