Australian Support & Expertise
Get carbon accounting help from people who understand Australian regulations, time zones, and business context. Our Sydney-based team provides responsive support, training, and guidance to help you succeed with sustainability reporting.
How It Works
NetNada combines self-service software with expert human support. Whether you need quick answers, onboarding assistance, or strategic guidance, our Australian team is here to help.
Onboarding & Setup
New users receive guided onboarding from our customer success team. We help configure your account, set up integrations, map emission categories, and import historical data. Most businesses are up and running within a week.
In-App Help & Documentation
Access contextual help throughout the platform. Our knowledge base covers common questions, methodology explanations, and step-by-step guides. Search for answers without leaving your workflow.
Live Chat & Email Support
Reach our support team via live chat or email during Australian business hours (AEST/AEDT). We aim to respond within 2 hours for standard queries and provide same-day resolution for most issues.
Dedicated Account Management
Enterprise and professional plan customers receive a dedicated account manager. Your AM provides quarterly reviews, proactive guidance on reporting deadlines, and strategic advice on your sustainability journey.
Training & Workshops
Access webinars, video tutorials, and live training sessions through NetNada Academy. Build your team's carbon accounting skills and stay current with regulatory changes.
Why Local Support Matters
Australian Regulatory Knowledge
Our team understands NGER, Climate Active, AASB S2, and Australian compliance requirements. Get advice that's relevant to your reporting obligations, not generic global guidance.
Same Time Zone Response
No waiting overnight for responses from overseas support teams. Reach Australian-based experts during your business hours for faster resolution of issues.
Industry-Specific Experience
Our team has worked with 500+ Australian organisations across hospitality, retail, construction, professional services, and more. We understand the specific challenges of your industry.
Ongoing Relationship
Carbon accounting isn't a one-time project. Our team provides ongoing support as regulations evolve, your business grows, and your sustainability ambitions expand.
Training & Capability Building
We don't just answer questions—we help your team build carbon accounting skills. Access training resources, best practice guides, and peer learning opportunities.
Partner Ecosystem
Need additional support? We connect you with our network of certified consultants, accountants, and sustainability advisors who specialise in carbon accounting.
Support for Every User
First-Time Carbon Reporters
New to carbon accounting? Our onboarding team walks you through the process, explains methodology choices, and ensures you start with accurate baselines. No prior sustainability experience required.
Finance Teams
Finance professionals managing climate reporting need support that speaks their language. We help integrate carbon data into existing financial workflows and prepare audit-ready documentation.
Sustainability Professionals
Experienced sustainability managers need responsive support for complex methodology questions, data quality improvements, and multi-site implementations. Our team matches your expertise level.
Consultants & Advisors
Partners using NetNada for client work receive priority support, co-branded materials, and technical assistance for complex implementations. Dedicated partner success managers available.
Enterprise Organisations
Large organisations receive dedicated account management, custom SLAs, and strategic guidance on group-wide carbon accounting programs. Executive briefings available on request.
Support Offerings
Live Chat Support
Chat with our support team in real-time during Australian business hours. Get quick answers to questions without waiting for email responses.
Email Support
Submit detailed queries via email for complex questions requiring investigation. We aim to respond within 2 hours during business hours.
Knowledge Base
Search our comprehensive documentation covering platform features, methodology guides, regulatory requirements, and troubleshooting steps.
Video Tutorials
Watch step-by-step video guides for common tasks: setting up integrations, generating reports, managing multi-site data, and more.
NetNada Academy
Enrol in self-paced courses covering carbon accounting fundamentals, GHG Protocol methodology, and NetNada platform mastery.
Dedicated Account Manager
Enterprise customers receive a named account manager providing quarterly reviews, proactive guidance, and strategic advice.
Implementation Support
Complex implementations receive hands-on support for data migration, integration configuration, and organisational setup.
Regulatory Updates
Stay informed about changes to NGER, Climate Active, AASB S2, and other frameworks through regular updates and guidance notes.
Real Results from Real Users
See how companies are transforming their sustainability reporting
"As a first-time carbon reporter, I had lots of questions. The NetNada team was incredibly patient, explaining methodology choices and helping me understand what data to collect. They made a complex process feel manageable."
- Completed first carbon footprint within 6 weeks
- Built internal capability for ongoing reporting
- Achieved Carbon Neutral certification on first attempt
"Having Australian-based support was essential for us. Our finance team needed to understand how NGER requirements applied to our portfolio. NetNada's team spoke our language and understood our compliance obligations."
- NGER reporting completed 3 weeks ahead of deadline
- Finance team now manages carbon reporting internally
- Expanded to Climate Active certification for key properties
Frequently Asked Questions
Everything you need to know about Australian Support & Expertise
Related Features
NetNada Academy
Self-paced courses and certifications to build your carbon accounting skills.
Learn moreTeam Collaboration
Invite team members and manage permissions for collaborative carbon accounting.
Learn moreTask Management
Track carbon accounting tasks and deadlines with built-in project management.
Learn moreCompliance Deliverables Manager
Never miss a reporting deadline with automated reminders and progress tracking.
Learn moreGet Expert Support
Australian Carbon Accounting Experts Ready to Help
Whether you're calculating your first carbon footprint or scaling enterprise-wide reporting, our Sydney-based team provides the guidance you need. Start with a free consultation.